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IT Infrastructure Support

IT Infrastructure Maintenance and Management Services (ITIMS) refers to managing information technology infrastructure such as Desktops, Workstations, Laptops, Printing and Imaging devices, Servers, Network devices, Storage devices, IT security devices, Comprehensive Annual Maintenance of these IT Hardware, Windows and Unix Operating Systems.
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Services included in ITIMS are:

  • Break and Fix Services of End Computing & Enterprise devices
  • Proactive monitoring of server and network devices
  • Workstation Management (desktops, laptops, notebooks, etc.)
  • Server Management (Windows and Unix)
  • Storage management (SAN, NAS and Backup Library)
  • Backup Management (Scheduling and Managing the Backup)
  • Facility Management (Managing Clients full IT Setup from onsite)
  • IT security Management
  • Data Centre Support Services
  • Installation, Configuration, Monitoring & Maintenance of Server Infrastructure
  • Operating System maintenance & support
  • Operating System and File System Mirroring, Configuration and Support
  • Perating System Cluster Installation, Configuration and Support
  • Storage Installation, Configuration & Support
  • Backup Software Installation, Policies Configuration, Backup Scheduling and Support
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